Dispute Resolution for the Gerontological Nurse

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Presenter: Anne Grant, LLB, LLM (ADR) C. Med

Learning Objectives:

Professional/Personal responsibilities regarding conflict resolution Assessment of typical conflicts arising in a Gerontological Nursing Practice -Family, Clients, Co-workers, Medical Authority -Practice vs. Interpersonal disputes How to use the nursing process to understand, prevent and plan for conflict Techniques to control conflict and resolve disputes

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