Presenter: Anne Grant, LLB, LLM (ADR) C. Med

Learning Objectives:

Professional/Personal responsibilities regarding conflict resolution
Assessment of typical conflicts arising in a Gerontological Nursing Practice
 -Family, Clients, Co-workers, Medical Authority
 -Practice vs. Interpersonal disputes
How to use the nursing process to understand, prevent and plan for conflict
Techniques to control conflict and resolve disputes

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